Returns & Exchanges

CUSTOM & PERSONALIZED ORDERS

All custom and personalized orders are final sale. Because each piece is handcrafted specifically for you, we are unable to accept returns or exchanges based on change of mind or buyer's remorse.

We stand behind the quality of everything we make. If we made an error, we will make it right.

We will consider a return or replacement if:

• Your item arrived damaged in transit
• You received the wrong item
• There is a product defect caused by our production process

We cannot accept returns for:

• Typographical errors or design choices approved by the customer during proofing
• Custom items where the order details were entered correctly as submitted
• Items from our Final Sale inventory
• Change of mind or preference after production has begun
• Items that have been used, worn, or are not in original condition

FINAL SALE INVENTORY

All items listed under our Final Sale category are sold as-is and are not eligible for return or exchange under any circumstances. These items are clearly marked at the time of purchase.

HOW TO REQUEST A RETURN

All returns require prior approval. Please do not ship items back without an approved RMA (Return Merchandise Authorization) number — unapproved returns will be refused and returned to sender at your expense.

To request a return:

1. Log into your account and submit a return request, or contact us 
2. Include your order number, a description of the issue, and photos if applicable
3. Our team will review your request within 3–5 business days
4. If approved, you will receive your RMA number and return instructions
5. Ship the item within 7 days of approval with the RMA number clearly marked on the outside of the package

SHIPPING & REFUNDS

• Return shipping is at the customer's expense unless Cielo Rosa determines the error is ours
• Original shipping fees are non-refundable
• Approved refunds are issued to the original form of payment within 10 business days of receiving the returned item
• All returned items are inspected upon receipt — refunds are issued only if the item meets our return conditions
• Store credit may be offered in lieu of a refund at our discretion

CUSTOM ORDER ACKNOWLEDGMENT

By placing a custom order with Cielo Rosa, you acknowledge and agree to the following:

• All spelling and content submitted with your order has been verified as correct
• Once your order is approved for production, you assume full responsibility for any typographical errors or layout issues that were part of your approved proof
• Once your order is in production, no changes can be made
• Once the allotted number of revisions for your chosen design service have been used, additional design fees will apply

Questions about our policy? We're happy to help before you order. Contact us