Privacy

1. WHO WE ARE

This website is operated by Cielo Rosa LLC, a Utah limited liability company. Our website address is cielorosa.com. Questions about this policy? Please contact us.

2. INFORMATION WE COLLECT

We collect information in the following ways:

Information you provide directly:

• Name, email address, billing and shipping address, phone number collected at checkout
• Payment information — processed securely by our payment processor; we do not store full card numbers
• Custom order content — photos, names, dates, text, and design files you submit for personalized products
• Communications — messages you send us via our contact form or email
• Account information if you create a customer account
• Email address if you subscribe to our newsletter

Information collected automatically:

• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device type and operating system
• Cookies and similar tracking technologies (see Section 5)

3. HOW WE USE YOUR INFORMATION

• To process and fulfill your orders, including custom and personalized items
• To communicate with you about your order status, shipping, and any issues
• To respond to your questions and customer service requests
• To send order confirmations and receipts
• To send you marketing emails and newsletters if you have opted in — you may unsubscribe at any time
• To improve our website, products, and customer experience
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. CUSTOM ORDER CONTENT

When you submit photos, names, or other personal content for a custom order, we use that content solely to produce your order. We retain submitted files for a reasonable period to resolve any production issues or reorder requests.

By using this site and placing an order with Cielo Rosa LLC, you grant us permission to photograph and share images of completed products for portfolio, website, and social media purposes.

5. COOKIES

Our website uses cookies — small text files stored on your device — to improve your experience. Cookies help us remember your cart, keep you logged in, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, including the shopping cart. By continuing to use our site you consent to our use of cookies.

6. THIRD-PARTY SERVICES

We work with trusted third-party service providers to operate our business. These providers have access to your information only as necessary to perform their services and are obligated to protect it. Our key providers include:

• BigCommerce — our e-commerce platform, which hosts and processes order and customer data
• Payment processors — to securely handle payment transactions
• Simply Savvy Rewards — our customer loyalty program
• Shipping carriers — your name and address are shared with the carrier to fulfill your order
• Email marketing platform — to send newsletters and order communications to subscribers

7. INTERNATIONAL CUSTOMERS

Cielo Rosa LLC is based in the United States. If you are located outside the US, please be aware that information you submit may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have certain rights regarding your personal data under GDPR, including the right to access, correct, or request deletion of your data. To exercise these rights please contact us.

8. YOUR RIGHTS & CHOICES

• Opt out of marketing emails — use the unsubscribe link in any email or contact us
• Access your data — request a copy of the personal information we hold about you
• Correct your data — update your account information or contact us to correct inaccuracies
• Delete your data — request deletion of your personal information, subject to legal and business record-keeping requirements
• Withdraw consent — where we rely on your consent to process data, you may withdraw it at any time

9. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption for data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

12. CONTACT

Questions or concerns about this Privacy Policy or how we handle your data? Please contact us and we will respond within 3–5 business days.